Scams and fraud

What are online scams?

Online scams are when someone tries to trick you into giving away your personal details, financial details, or money over the internet. A scam becomes fraud when a scammer gets your personal or financial details and uses them for their own gain, or receives money from you under false pretences. Fraud is a criminal offence.

How it works

While some scammers will just ask you for money directly, others will be less obvious. They’ll try to trick you into giving them personal information they can use to:

• get access to your finances
• steal your identity
• buy goods or services.

Common types of online scams

There are lots of different types of scams. Some of the most common ones we see are:

Phishing

Phishing is a type of email scam, where the sender pretends to be a trustworthy organisation – like a bank, government agency or shipping company – to try to get you to give them personal information, like the login details for your internet banking.

Learn about phishing

Protect yourself against phishing emails

Social media scams

Social media scams happen when someone tries to get money from you through an interaction on social media. They might pretend to be someone you know, and they'll ask you directly for money. For example, they’ll say that they need money to help them get home as they’re stuck somewhere with no access to funds, or that they need to pay for unexpected medical costs. Alternatively, they might be someone you're talking to about buying or selling something on a social media marketplace.

Learn about social media scams

Stay safe on social media

Invoice scams

Invoice scams affect both individuals and businesses. Scammers will send fake invoices requesting payment for goods or services that you didn't ask for or receive. They often say that the due date for payment has passed, or that your credit rating will be affected if they’re not paid.

Learn about invoice scams

Protect yourself from invoice scams

Scam calls

While scam calls are not quite as common as they used to be, they do still happen so it's good to be aware of how they work. Scammers will call you at home pretending to be from a well-known company, like:

• a tech company like Microsoft, or
• a mobile phone provider, like One NZ.

They’ll ask you to give them remote access to your PC or device , claiming they need to repair an issue, or install a software update or an app on it. Their goal is to try to gain access to the private information you hold on your device, like your financial information.

Learn more about scam calls

Recognise scam calls

Money and investment scams

This type of scam is common online. Scammers will attempt to get you to part with money or valuable information under the false assumption that you’ll receive financial or personal gain in return. These scams can include 'get rich quick' schemes like:

• the Nigerian prince scam
• ponzi schemes
• unexpected prizes, and
• fake auctions.

Learn more about investment scams

Protect against investment scams

Romance scams

In romance scams, scammers will try to take advantage of someone looking for a relationship online. Scammers will use dating sites and apps or social media to build a relationship with you. Once they’ve gained your trust, the scammer will start to ask you for money, gifts or personal details that can be used to commit fraud. They often use fake profiles to make it harder to track them down.

Learn more about romance scams

Protect yourself from romance scams

Text message scams

Text message scams (sometimes called 'smishing scams' or SMS scams) are messages sent out by scammers who are looking to get access to your personal information, financial details, phone, or your money.

Learn more about text message scams

Protect yourself against text message scams